Mobile Banking- That's the Buzz....--------------------------------------------
Mobile banking is coming up big as an alternate channel to carry out Banking transaction. Every small and big bank has rolled out there mobile banking initiatives and availing their customers to bank with ease.
Channels available in Mobile Banking:---------------------------------------------
GSM-------
SMS as channel - Almost every bank in India has Mobile Banking alert feature
Mobile Banking application - Specific to Mobile handset platform using GPRS & SMS as a channel
USSD - Using USSD as channel to carry out mobile banking
WAP bases Low bandwidth Mobile Banking Site
NFC Based Banking solutions(Not much accepted in India due to unavailability of NFC handsets)
CDMA--------
BREW Application
WAP based mobile Banking
SMS Banking
Mobile Banking application available in Market:--------------------------------------------------------
ICICI Bank - iMobile
SBI Bank - Freedom
Citi Bank - Citi Mobile
HDFC Bank - NGPAY
Kotak Bank - kMobile
ING Vyasa - Mobile Banking
Union Bank - UMobile
Barclays- Hello Money (USSD)
Stake holders involved in enabling the Channel:--------------------------------------------------------
Banks - To provide the banking support and enable transactions
Telecom operator/Aggregators - Provides the channel support in terms of SMS, GPRS, USSD integrations.
Application vendors- Most of the above applications are outsourced and implemented by vendors holding expertise in Mobile application development.
Mobile Handset Manfacturer/OEM- As the basic application support is required from the mobile platform.
End Users- These are the common customers of Banks, Telecom operator and Handset manufacturer.
SWOT analysis for Mobile Banking as an alternate channel(In Indian Market).--------------------------------------------------------------------------------------------
Strengths:-----------
1. Mobile as a technology provides all the support required to leverage Banking transactions.
2. Ease of availability- any time, any where.
3. Rapid growth of Mobile and wireless market.
Weakness:----------
1. Lack of awareness about the new channel among the mobile users.
2. Security concerns about the new channel
3. Mobile Handset Operatability
4.Application distribution
Opportunity:
------------
1. Rapid increase in the Mobile user base and acceptance of the Mobile technology even in Rural areas makes a bigger market available for mobile banking to expand.
2. With technology advancements in Mobile handsets rich features can be embedded in the application.
3. Lowering of Mobile Tarrif rates - GPRS plans, SMS
Threats:
--------
1. Regulatory restrictions by TRAI and RBI to launch Mobile banking as a separate channel.
2. Acceptance of new technology by users.
Advantages to Stake holders----------------------------------
Banks- Creating an alternate channel for banking with a reduced operational costs.
Telecom Operator/ Aggregator- Increase in ARPU with the increase in use of SMS/WAP/GPRS channel
Users/Customers- easy banking, time saving,24*7 availabilty